Refund Policy

Our Commitment to You

At Digitalizard, we guarantee the excellence of our IPTV subscription service. This policy details the conditions under which refunds are issued, ensuring clarity and fairness for every customer.

Refund Eligibility

Under certain conditions, you could be entitled to a full or partial refund:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To apply for a refund, kindly adhere to the following steps:

  1. Contact our support team via Telegram at Contact us via Telegram.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

At each step, you'll get an email alert. Delays may occur when responding over weekends or holidays.

Exceptions (When Refunds Are Not Provided)

The following cases do not qualify for refunds:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via Telegram.

Frequently Asked Questions (FAQ)

After approval, refunds take 3 business days to process, though your bank or payment provider might require 5-10 business days to show the funds in your account.

Generally, we don't offer refunds for change of mind beyond the 7-day window. We advise checking our features and seeking answers to any queries before purchasing.

We automatically renew subscriptions. If cancellation is overlooked before the renewal date, contact us without delay. Refunds for renewals are determined based on individual circumstances.